Our Commitment and our highest priority is delivering a clean and safe environment for the health, safety and security of our guests, employees and business partners.
We are delighted to have obtained the independent Safe, Clean and Legal accreditation from Quality in Tourism to reflect the high standards of cleanliness and adaptations we have made to our business in order to keep you and our team safe.
We have engaged with our team members communicating and training new health and hygiene procedures and safe working practices. Each member of the team will receive appropriate and sufficient PPE prior to each working day.
All external contractors and delivery personnel are aware of and have agreed to abide by both our company hygiene and Covid-19 security policies.
The team will follow a policy of no physical contact and maintain physical distancing where possible. Our team members are required to stay home if unwell and practice good personal hygiene including regular hand washing and the use of hand sanitiser.
We have tried to make your guest journey as contactless as possible including online check-in and express check-out, online hotel directory website to assist with communication to you as our guests, contactless payment methods where possible and contactless communication methods with our team.
We request that if you are unwell prior to check-in or displaying any Covid-19 symptoms that you postpone your stay at the hotel and follow UK Government guidelines.
Due to Covid-19 restrictions in place, some of our services and facilities are unfortunately limited or not available.
From Monday 19th JulyWe will retain social distancing signage and hand sanitisation in all areas and the wearing of masks will be voluntary by guests and team members. Bedrooms will be daily serviced in the absence of guests and offered to re-let within 24 hours. Cushions, throws, note pads, pens and other decorative elements will be returned to rooms and where possible throughly santised during each clean.
The General Manager is responsible for all aspects of our Covid-19 policies, practices and procedures. You can contact the General Manager or Duty Manager at any time prior to, during or after your stay, should you have concerns relating to this or any other matter.