Our Commitment and our highest priority is delivering a clean and safe environment for the health, safety and security of our guests, employees and business partners.
We are delighted to have obtained the independent Safe, Clean and Legal accreditation from Quality in Tourism to reflect the high standards of cleanliness and adaptations we have made to our business in order to keep you and our team safe.
We have engaged with our team members communicating and training new health and hygiene procedures and safe working practices. Each member of the team will receive appropriate and sufficient PPE prior to each working day.
All external contractors and delivery personnel are aware of and have agreed to abide by both our company hygiene and Covid-19 security policies.
The team will follow a policy of no physical contact and maintain physical distancing where possible. Our team members are required to stay home if unwell and practice good personal hygiene including regular hand washing and the use of hand sanitiser.
We have tried to make your guest journey as contactless as possible including online check-in and express check-out, online hotel directory website to assist with communication to you as our guests, contactless payment methods where possible and contactless communication methods with our team.
We request that if you are unwell prior to check-in or displaying any Covid-19 symptoms that you postpone your stay at the hotel and follow UK Government guidelines.
We request for our guests to respect the social distancing measures that have been put in place.
In conjunction with Government advice, we request that all guests wear a face covering when walking through the public areas and corridors of the hotel; we thank you for your cooperation with this.
Bedrooms will have been left unoccupied for at least 24 hours after the previous guest departure to provide extra care in cleaning and sanitising your bedroom. Housekeeping will be available on request only and we will not service your room during your stay. Should you choose to have your room serviced we will request for you to leave the room whilst this takes place.
Cushions, throws, note pads, pens and other decorative elements have been removed from our guest rooms to minimise any contamination risk. Your bedrooms will have individual amenity bottles, please feel free to take any away that are partly used as they will be disposed of when you depart.
Due to Covid-19 restrictions in place, some of our services and facilities are unfortunately limited or not available.
The General Manager is responsible for all aspects of our Covid-19 policies, practices and procedures. You can contact the General Manager or Duty Manager at any time prior to, during or after your stay, should you have concerns relating to this or any other matter.