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We understand that the world can seem daunting right now but rest assured that your safety remains our absolute number one priority, and so working alongside leading Covid-19 experts, the Best Western Plus Pinewood on Wilmslow is making changes to keep all of us safer, healthier and happier.

Our Commitment and our highest priority is delivering a clean and safe environment for the health, safety and security of our guests, employees and business partners.

We are delighted to have obtained the independent Safe, Clean and Legal accreditation from Quality in Tourism to reflect the high standards of cleanliness and adaptations we have made to our business in order to keep you and our team safe.

Our Team

We have engaged with our team members communicating and training new health and hygiene procedures and safe working practices. Each member of the team will receive appropriate and sufficient PPE prior to each working day.

All external contractors and delivery personnel are aware of and have agreed to abide by both our company hygiene and Covid-19 security policies.The team will follow a policy of no physical contact and maintain physical distancing where possible. Our team members are required to stay home if unwell and practice good personal hygiene including regular hand washing and the use of hand sanitiser.

Our Guests

We have tried to make your guest journey as contactless as possible including online check-in and express check-out, and contactless payment methods where possible.

We request that if you are unwell prior to check-in or displaying any Covid-19 symptoms that you postpone your stay at the hotel and follow UK Government guidelines.

Due to Covid-19 restrictions in place, some of our services and facilities are unfortunately limited or not available.

From Friday 10th DecemberIn conjunction with recent updates to COVID Regulations, we request for all guests to wear face masks when in public areas, accommodation corridors and, bar & restaurant areas when not eating or drinking.

We also encourage guests to use hand sanitiser or handwashing facilities on a regular basis to reduce the risk of transmission by touch.Whilst social distancing rules are relaxed, we still encourage all customers to adopt social distancing activities where possible during their stay to again reduce COVID transmission.Bedrooms will be daily serviced in the absence of guests and offered to re-let within 24 hours. Cushions, throws, note pads, pens and other decorative elements will be thoroughly santised where possible during each clean.The General Manager is responsible for all aspects of our Covid-19 policies, practices, and procedures. You can contact the General Manager or Duty Manager at any time prior to, during, or after your stay, should you have concerns relating to this or any other matter.

Our Hotel

Social distancing measures are in place in all public areas.

Signage is displayed in all public areas to continue to reinforce the social distancing message.

Protective screens have been installed on our Reception desk.

An enhanced cleaning programme is in place throughout with an increased cleaning frequency, especially regarding the sanitising of high touch areas.

Hand Sanitising stations are provided throughout public areas and on all accommodation floors.

We have removed non-essential items to minimise any contamination risk.

We recommend the use of stairs where possible throughout the hotel. If a lift is used, the maximum occupancy is two people; the wearing of a face mask is required.

The wearing of a face mask is on a voluntary basis throughout all public areas and accommodation level corridors. 

We have established specific monitoring and verification controls within our team for all aspects of cleaning and social distancing protocols.

Food and Beverage

The highest food safety standards will continue to be maintained.

Room Service will be provided at no extra cost and service delivery is restricted to your bedroom door.

Contactless payments will be in place at both Restaurant One Eighty and Bar One Eighty.

Where possible table service will continue to be delivered at all times. 

For non-residential/walk-in bookings, you will have the option to give your contact details on arrival at the restaurant and bar. 

We have reduced the number of tables in the restaurant and lounge; and expanded our outdoor spaces and food offerings.

We will limit table linens and have established strict table/chair sanitisation procedures between guest seating periods.

Our breakfast buffet will operate with the request to sanitise hands and wear masks whilst choosing items from the buffet. Table service of buffet items will be available on request. 

There will be more 'to go' options in our food and beverage outlets.

Travel safe, stay well and be kind.

This is a difficult time for all of us, please treat our team and your fellow guests with kindness and respect. We can't wait to see you soon and start welcoming you back to the Pinewood on Wilmslow Hotel.

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© Pinewood Hotel 2024. All rights reserved. The Pinewood Hotel is a limited company registered in England and Wales. Registered office: Pinewood on Wilmslow Hotel, 180 Wilmslow Road, Handforth, Near Wilmslow, Cheshire, United Kingdom, SK9 3LF. Registered number: 9318045. A part of AG Hotels Group:

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Call 01625 529211 or send us a message and we'll get back to you as soon as possible.

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